Returns & Exchanges

We want you to love your locks, which is why we offer a 30-day return policy on all hair extensions that remain in their original, unopened packaging with security seals intact. Due to hygiene standards and the nature of beauty products, we cannot accept returns on hair that has been worn, brushed, or tampered with.

1

Initiate Your Return

Log into your account or visit our returns portal with your order number and email address to start the process.

2

Prepare the Package

Carefully place the unopened hair extensions in their original box, ensuring all protective seals and tags are still attached.

3

Ship It Back

Print your prepaid shipping label and drop the package off at any authorized carrier location within 7 days of your request.

4

Quality Inspection & Refund

Once our specialists verify the product's condition, we will issue a full refund to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing